Applicable only for jewellery purchased directly from SOHNAA or through our authorised partners.
Documents Required:
To process your exchange or buyback request, please ensure that the following mandatory documents are submitted:
Original SOHNAA Certificate of Authenticity
Diamond Certification Lab Report
Purchase Invoice
Please Note: We will not be able to process any Exchange or Buyback requests without these documents.
Quality Check:
Every returned piece undergoes a detailed quality check to ensure it is free from damage or tampering. Only upon successful verification will the exchange or refund process begin. This step ensures fairness and protects the integrity of every SOHNAA jewel.
Items repaired or modified outside SOHNAA may be re-evaluated or deemed ineligible.
Counterfeit or altered items will be rejected and may be subject to legal action.
Processing Timelines:
Exchange: Processed within 48 hours after product verification.
Buyback: Processed within 5–7 business days post verification.
Payments & Currency:
Refunds will be issued in INR (Indian Rupees).
For international clients, prevailing forex rates will apply.
Payments will be made via secure bank transfer.
Note: Taxes and duties are non-refundable.
Valuation Policy:
Final valuation is determined by: Gold purity, Diamond and gemstone quality, Craftsmanship and design value, prevailing market rates and conditions.
The final decision rests solely at SOHNAA’s discretion.
Logistics & Responsibility:
Clients are responsible for safe and secure shipping of the jewellery to SOHNAA.
This includes covering shipping, insurance, customs duties, and related costs.
We strongly recommend using insured and trackable courier services.
SOHNAA will not be liable for any transit-related losses.
Policy Terms:
SOHNAA reserves the right to update policies without prior notice.
The latest version available on our official website shall prevail.
Policies apply globally but may vary depending on country-specific laws and regulations.
Legal Jurisdiction:
All disputes will be subject to Surat, Gujarat jurisdiction. International laws may apply to overseas clients.
We deeply value your patience and understanding during this process.
Your satisfaction remains our highest priority.
