Frequently Asked Questions

SOHNAA is luxury jewellery brand from India. We offer wide range of designing jewellery.

Our headquarters is located in Surat, a city known as the diamond hub of India.

Our jewelry is also available at multiple offline locations. To know more, please visit our Locations Page.

Yes, We design and manufacture all our jewellery in India.

SONALI SHAH SHETH, the visionary behind the brand SOHNAA, has been synonymous with excellence in design for over 25 years. She won the De Beers Award in 1998, often considered the Oscar of the jewelry industry. We sell only BIS Hallmarked jewelry, with gemstones certified by internationally accredited gemological institutions. Each piece also comes with an authenticity certificate from SOHNAA, ensuring the highest standards of quality and purity. To know more about her Click Here

All Products on the SOHNAA website that feature an “Add to Shopping Bag” button on the product page are available for purchase online, subject to availability. If you are interested any of product and the page does not show this button, Kindly contact us.

Please note that a product may be available to order even if the price is not displayed.

For assistance in ascertaining the correct bracelet or ring size, please consult with our expert through contact us page.

Yes, Kindly contact us for any type custom order.

Kindly contact us for any type custom order.

Kindly contact us for any type custom order.

Your jewellery will arrive in exclusive SOHNAA branded Pouch/boxes.

Kindly contact us for any type support with your order.

All SOHNAA brand Jewellery is know for its authenticity. We sell only BIS Hallmarked Gold Jewellery and diamond jewelry comes with authenticity certificates from internationally accredited gemology bodies.

The SOHNAA Guarantee applies only to Jewellery purchased from a SOHNAA website, or an official SOHNAA retailer.

For jewelry purchased online or through an authorized SOHNAA retailer, a completed warranty card will be included in provided kit with your order.

Creating an account on the SOHNAA website allows you to make purchases seamlessly. Once registered, your personal information will be saved, streamlining future checkouts. You'll also gain the ability to track your orders online at any time. Additionally, you’ll enjoy exclusive access to special content and previews of the latest SOHNAA collections. Save your favorite jewelry pieces to your personal Wish List and easily share them with family and friends.

You have the right to request access to any personal information we hold about you, to correct inaccuracies, and to update outdated information. In certain situations, you may also request the deletion of your personal data or limit its use. For assistance, please contact us.

You have the right to oppose the processing of your personal information in specific cases. For instance, you can request to opt out of receiving direct marketing communications at any time (please be aware that we may still send you non-marketing messages, such as updates on your order status). If you wish to exercise any of these rights, please get in touch with us.

SOHNAA provides free shipping on all items within India.

We process the national delivery only through reputed insured couriers. You will get your item within time

Your jewelry is securely packed in durable, tamper-evident packaging to ensure it arrives intact. We fully insure your jewelry until it reaches your doorstep. If you need to track your order or need any help kindly contact us with your order.

Your jewelry is securely packed in durable, tamper-evident packaging to ensure it arrives intact. We fully insure your jewelry until it reaches your doorstep, and we partner exclusively with trusted courier services for deliveries within India. If you receive a package that appears tampered with, please do not accept it.

SOHNAA provides delivery on all items within India. To know more, kindly refer our shipping policy.

We offer exchange within 7 days of order. To know more, kindly refer our Exchange policy.

Kindly refer our Cancellation Policy to know more.

All goods will be fully insured by SOHNAA and its courier partners until they reach you, so your purchase is 100% secure. Kindly refer to our shipping policy.

Our team are available to help you, Kindly refer our contact page.